Dispatch Times
We dispatch in-stock orders the same working day when placed and paid for before 1:30pm UK time, Monday to Friday, excluding bank holidays.
Orders placed after this cutoff, at weekends or on bank holidays are dispatched on the next working day. If a stock discrepancy or another issue affects your order, we will contact you.
Delivery estimates below are not guarantees. Working days are Monday to Friday, excluding bank holidays, although Royal Mail may also deliver on Saturdays.
UK Delivery Prices and Times
Free Delivery — Royal Mail 48
Free delivery is available on eligible UK orders, as shown at checkout. We use Royal Mail 48, which aims to deliver within 2–3 working days after dispatch. This is an estimated delivery time, not a guaranteed 48-hour service.
Free DPD Upgrade on Orders Over £150
UK orders with a value over £150 receive a free upgrade to DPD. Delivery is normally the next working day after dispatch for most mainland UK addresses.
For Northern Ireland, the Scottish Highlands and islands, please allow 2 working days after dispatch. Available services depend on your delivery postcode.
Normal Delivery — £3.50
Estimated delivery is 2–4 working days from placing your order. Available delivery options and charges are shown at checkout.
Priority Delivery — £6.00
Estimated delivery is 1–2 working days from placing your order for most mainland UK addresses. Please order before 1:30pm on a working day for same-day dispatch.
For Northern Ireland, the Scottish Highlands and islands, please allow 2 working days after dispatch. Orders placed after the cutoff, at weekends or on bank holidays will be dispatched on the next working day.
International Delivery
International delivery charges are calculated at checkout using your destination and the items in your basket. Delivery times vary by country and service, and customs clearance may cause additional delays.
Some lightweight but bulky products cost more to ship because carriers charge by both weight and parcel size. If an additional shipping charge is necessary, we will contact you for approval before dispatch. For bulky orders, you are welcome to request a shipping quote before ordering.
If you need special delivery arrangements or delivery by a particular date, please contact us before placing your order.
Customs, Taxes and Import Duties
US customers: Applicable taxes and import duties are collected at checkout. If you receive a request for additional import charges, please contact us so we can investigate.
Customers in other countries outside the UK, including EU countries: Unless expressly included at checkout, any import duties, local taxes or customs-clearance fees are your responsibility.
Unpaid import charges can result in a parcel being delayed, returned or disposed of by local authorities. Please contact us promptly if there is a customs issue. Where a parcel is returned, we will explain any applicable return or redelivery costs and the options available.
Delayed, Lost, Damaged or Incorrect Items
If your order has not arrived within the estimated delivery period, please contact us with your order number so we can investigate.
If an item arrives damaged or is incorrect, please let us know as soon as possible. Include your order number and a description of the problem. Photographs of the item and packaging can help us resolve the issue more quickly.
Please retain the item and packaging where possible while we investigate. We will arrange an appropriate replacement or refund. As many of our fossils are unique, an identical replacement may not be available.
Please contact us before returning a damaged, faulty or incorrect item. We will provide return instructions and arrange or reimburse reasonable return postage where applicable.
These arrangements do not affect your statutory rights.